Bitkingz Terms of Service
Updated 2026-09-15
Who we are and what this agreement covers
Welcome to Bitkingz. These terms form a binding agreement between you and Bitkingz, operated by Dama N.V., which holds gaming licence Curacao/8048/JAZ2020-013 issued in Curaçao. By opening an account, placing a bet or claiming a bonus, you accept everything set out here.
Read carefully before you play. This page works alongside our Privacy Policy and our Responsible Gambling commitments. Where those documents cover a topic in more detail, they apply together with these terms. Nothing here removes any right you hold under mandatory New Zealand consumer law.
Eligibility and where you may play
You must be at least 18 to register, and 20 where the FACTS market rules require an older age for our New Zealand players. Underage gambling is never permitted, and we may ask for proof of age at any point.
Are you allowed to gamble where you live? That is your responsibility. Access to Bitkingz is prohibited from any jurisdiction where online gaming is unlawful, and we reserve the right to block accounts that breach territorial restrictions. You confirm you are acting for yourself, not on behalf of a third party, and that the funds you deposit are lawfully yours.
Deposits, withdrawals and identity checks
The minimum deposit at Bitkingz is 20 NZD. We support cards, e-wallets such as Skrill, Neteller and MuchBetter, prepaid options and several cryptocurrencies including BTC, ETH, LTC and USDT via CoinsPaid.
Before we release funds we complete Know Your Customer (KYC) checks. Expect to supply proof of identity, address and payment ownership. Withdrawals are typically processed within 48 hours once verification is complete. Payout limits apply: broadly the equivalent of €2,500 per day, €5,000 per week and €20,000 per month, with a minimum withdrawal of €20 or its crypto equivalent.
We may withhold a payment where documents are missing, where we suspect money laundering, or where withdrawal is required by law or our licence conditions.
Bonuses and wagering
Our promotions carry their own conditions, and those conditions sit on top of these general terms. A welcome package, for example, may offer a 150% first-deposit match plus 100 free spins with code BK1, subject to a 45x wagering requirement.
Bonus funds must be wagered before withdrawal. Maximum bet caps, eligible-game weightings and expiry periods apply to each offer as stated on the promotion. Claiming bonuses in bad faith — for instance through arbitrage betting, coordinated multi-accounting, or deliberately low-risk play designed only to clear wagering — allows us to void the bonus and any winnings derived from it.
Your account and the one-account rule
Each player may hold a single account. One person, one household, one shared device or one IP address — duplicate registrations are not allowed, and we may close extra accounts and void any winnings gained through them.
Keep your login details private. You are responsible for every action taken under your credentials. Give us accurate registration information and update it promptly if anything changes. We may suspend an account while we verify identity, investigate suspected fraud, or resolve a discrepancy in the details you provided.
Fair play, prohibited conduct and liability
Play honestly. We do not tolerate collusion, use of bots or automated software, chargeback abuse, exploiting a game or software fault, or any attempt to manipulate outcomes. Where we detect such conduct we may suspend the account, void bets and report the matter to the relevant authorities.
Games are provided by third parties such as Evolution, BGaming, Pragmatic partners and others; a malfunction voids all related plays and pays. To the fullest extent the law allows, our liability is limited to the balance in your account, and we are not liable for indirect or consequential loss, connectivity failures or errors beyond our reasonable control.
Dormancy, closure, complaints and changes
You may close your account at any time by contacting us via our support team. Accounts left inactive for an extended period may be treated as dormant, and an administrative fee may apply in line with our published policy.
Have a complaint? Raise it with support first, giving us the chance to put things right. If we cannot resolve it, you may escalate to the licensing body in Curaçao that oversees our operation. These terms are governed by the laws applicable to our licence.
We may update these terms from time to time. Material changes will be notified, and continued play after an update means you accept the revised version.