Bitkingz Privacy Policy Overview

This policy explains how we handle the personal information of players in New Zealand who use Bitkingz. We are operated by Dama N.V., the company responsible for deciding why and how your data is processed. In legal terms, Dama N.V. acts as the data controller.

Bitkingz is licensed in Curaçao under licence number Curacao/8048/JAZ2020-013. When we say "we", "us" or "our", we mean the operator behind this site. Questions about anything below? Reach us through our contact page and a member of our team will help.

You have real control over your data. You can ask us to:

• give you a copy of the information we hold (access);
• correct anything that is wrong (rectification);
• delete data we no longer have a reason to keep (erasure);
• receive your data in a portable format (portability);
• object to, or restrict, certain processing.

Want to exercise a right? Message us through the contact page. We may first confirm your identity, then respond within a reasonable time. If you believe we have mishandled your data, you may complain to the relevant data-protection authority in your jurisdiction, or to the supervisory body overseeing our Curaçao licence.

Concerned about your play rather than your data? Our responsible gambling tools are always available.

We hold your information for as long as your account is active. After you close it, we retain certain records — particularly transaction and verification data — to satisfy anti-money-laundering and licensing rules. Once those periods lapse, we delete or anonymise what we no longer need.

We use cookies and similar technologies to keep you logged in, remember preferences and understand how the site is used. The table below sets out the main categories.

Manage these choices in your browser settings. Our full terms explain how these connect to the rest of your account.

We only gather what we genuinely need to run your account and meet our legal duties. That falls into a few groups.

Registration details — your name, date of birth, email, phone number and residential address. We use these to open your account, confirm you are 20 or over, and keep in touch.

Verification documents — a copy of your ID, proof of address, and sometimes proof of payment. These support our Know Your Customer (KYC) and anti-money-laundering obligations.

Financial data — deposits, withdrawals and the payment method you choose. The minimum deposit is 20 NZD, and processing these transactions requires us to record them.

Activity data — the games you play, bets placed, session times, your IP address and device information. This helps us secure your account, detect fraud, and support responsible play.

Every use of your data rests on a lawful basis. We process registration and transaction details to perform our contract with you. Identity checks and record-keeping are carried out to meet a legal obligation.

Some processing — fraud prevention, network security and improving our service — relies on our legitimate interests, balanced against your privacy. Where we send marketing you have chosen to receive, we act on your consent, which you can withdraw whenever you like.

We never sell your personal data. We do share it, carefully, with parties who help us operate.

• Payment providers — to process your deposits and withdrawals across cards, e-wallets and crypto.
• Identity and KYC partners — to verify who you are and screen against sanctions and fraud lists.
• Game studios — the developers who supply the titles you play need limited data to run sessions.
• Analytics and security services — to keep the platform stable and spot suspicious behaviour.
• Authorities and regulators — where the law or our licence requires disclosure.

Where any partner sits outside New Zealand, we take steps to ensure your data stays protected to a comparable standard.